User experience research
UX Researchers conduct both exploratory and generative research with end users (e.g. user interviews, ethnographic research, etc.) to gather their feedback. The responsibility of this role is to continuously feed user feedback to those creating products. They test existing concepts and summarize user insights to inform the assets that will be built by the roles in UX Design, Visual Design, Front-end Development and Content Authoring.
User experience research Part of the Design role group
Key deliverable examples:
- Findings from moderated and unmoderated versions of user research studies
- usability testing and user interviews (i.e. a moderator or facilitator was present during the test, or the end user was alone)
Tasks include:
- Conducting user research with a partial prototype
- concept
- or completed product
Example job titles for this role:
- User Researcher
- UXR (User Experience Researcher)
- Usability Analyst
Role group description:
This group includes user research, user experience (UX), and presentation decisions. Some roles within this group define the user experience of a product, designing its behaviors and interactions with the end user and/or their assistive technologies. Some roles provide the general "look and feel" of the products and features, covering presentation, fonts and colors. Others outline the functionality of features, and their operation through assistive technologies (ATs). They translate input from business roles into user stories, requirements, specifications, documentation, and guidelines used by other roles (mainly Development) to build the finished product. This includes applying user research that has been conducted and an understanding of the intended audiences for a quality experience.
This role description is adapted from the W3C WAI Accessibility Roles and Responsibilities Mapping (ARRM). You are welcome to use this information as is, or change it for your situation.
Resources and guidance
Accessibility Fundamentals
Discover the principles behind accessible digital products and services. These principles remove barriers for people living with disabilities and ensures ease of use for all.
Auditory Disabilities
Auditory disabilities are sensory disabilities that range from partial to complete hearing loss.
Cognitive Disabilities
Cognitive impairments take many forms, including short and long-term memory impairments, and perceptual differences. Language impairments, including dyslexia and temporary impairments associated with those trying to learn new languages, are also common cognitive problems.
Mobility, Flexibility, and Body Structure Disabilities
Mobility impairment includes people with upper or lower limb loss or disability, challenges with manual dexterity, disability in co-ordination with different organs of the body, or with a broken skeletal structure. Physical and mobility disabilities restrict the ability of the body or one or more limbs to move independently and purposefully.
Most Common Types of Disability
Learn more about the most common types of disabilities in the workplace and their related accessibility considerations.
Personas with Disabilities for inclusive user experience (UX) design
The case to include disabilities into user personas, the types of technologies they use, and sample personas with disabilities.
Research on our target audience
By developing a greater understanding of our users, we hope to build a responsive site architecture for all existing and future content hosted on the Digital Accessibility Toolkit’s website.
Visual Impairments
Visual disabilities are sensory disabilities that can range from some amount of vision loss, loss of visual acuity, or increased or decreased sensitivity to specific or bright colours, to complete or uncorrectable loss of vision in either or both eyes.
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